A:Merchandise must be returned within 60 calendar days of receipt of merchandise. Returns will be credited for cost of merchandise only; shipping charges will not be reimbursed. Merchandise must be clean, unsoiled and free of pet hair. Please allow 2-3 weeks processing time for the issuance of credit or exchange. Please send returns to: Paus Returns Department, 1238 Wall St, Ironwood MI, 49938.